Section 4.4: Managing Partnerships with Service Providers

Few S+C grantee agencies have the capacity to implement all aspects of a local project. More commonly, responsibilities for housing and service provision are shared among several organizations. Grantees will need to structure agreements with these partner organizations so that roles and responsibilities are clear and accountability is ensured.

Some tips and tools to consider in developing and managing these partnerships are discussed below.

Memorandum of Understanding

When the grant has been awarded, the preliminary agreements made at the time the S+C application was prepared should be reviewed and solidified. Many grantees develop a Memorandum of Understanding (MOU) with their housing sponsors and supportive service providers. An MOU should include the following:

  • A management plan outlining responsibilities;
  • Tenant selection criteria;
  • Scope of services to be provided;
  • Agreements about record-keeping and reporting; and
  • Term of the MOU.

These MOUs establish a clear understanding of each agency's responsibilities. Grantees can then use MOUs as a monitoring tool to ensure appropriate services are offered as agreed.


For more information about tracking supportive services, please refer to the HUD publication, "Enhancing Shelter Plus Care Operations."

As a part of the Continuum of Care application, a S+C applicant must sign and submit the "Coordination and Integration of Mainstream Programs" certification. This form certifies that if funding is obtained, the grantee will coordinate and integrate homeless programs with other mainstream health, social services, and employment programs for which homeless people may be eligible.