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Resources by Audience: Case Manager/Outreach Worker

Case managers work directly with homeless persons or persons at-risk of homelessness, serving a variety of individual client needs. Case managers are likely to seek easy-to-use resources and tools that can assist with everyday responsibilities, such as client intake and assessment, helping clients obtain mainstream benefits and services, and providing housing search assistance. Outreach workers also work closely with persons experiencing homelessness, though outreach workers are typically tasked with bringing persons living on the street into the service system. As a result, outreach workers are likely to seek practical, hands-on resources and tools on topics ranging from effective engagement and assessment techniques to serving persons with mental illness and substance abuse problems. In particular, identifying and serving people who are chronically homeless is often a priority for outreach workers.

Click on the links below to access resources by topic or scroll down to view all.

Topics for Case Manager/Outreach Worker

Accessing Mainstream Housing Definition
Accessing Mainstream Services and Supports Definition
Continuums of Care (CoC) Definition
Homeless Facts and Figures Definition
Homelessness Prevention Definition
Housing Operations Definition
Housing Project Development Definition
HUD Grant Administration Definition
Organizational Capacity Building Definition
Performance Measurement Definition
Program Design Definition
Serving Chronically Homeless Persons Definition
Serving Homeless Families Definition
Serving Persons with HIV/AIDS Definition


Accessing Mainstream Housing -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
Non-Governmental Organization icon Re-entry Housing Options Comparison May 2009 This tool may be useful for case managers helping ex-offenders return to the community as well as for local officials and program directors in helping shape housing programs f....  More
Peer-to-Peer icon Oahu Housing Guide Nov 2008 The Oahu Housing Guide offers a comprehensive listing of apartments and amenities that may be affordable to clients looking for housing options. This guide might be useful f....  More
Peer-to-Peer icon Deposit Agreement Oct 2008 The Deposit Agreement form is a template for an agreement between the Amador Tuolome Community Action Association and landlord regarding the return of deposit money following....  More
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Accessing Mainstream Services and Supports -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
Other Federal icon FirstStep FirstStep is an interactive tool for case managers, outreach workers, and others working with people who are homeless. FirstStep provides information on assisting clients to a....  More
HUD icon Strategies for Improving Homeless People's Access to Mainstream Benefits and Services Mar 2010 This study examines how seven communities sought to improve homeless people's access to mainstream services following the shift away from funding services through the Supporti....  More
HUD icon Earned Income Disallowance (EID) Training Dec 2009 The Earned Income Disallowance, sometimes called Earned Income Disregard or EID, is a program that allows tenants who have been out of work to accept a job without having thei....  More
View all Case Manager/Outreach Worker resources for topic "Accessing Mainstream Services and Supports" |
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Continuums of Care (CoC) -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
HUD icon Coordinating Community Plans May 2008 In recent years, driven by intersecting Federal, State, and private initiatives, the emphasis has shifted from managing homelessness to preventing and ending homelessness in c....  More
Other Federal icon Seizing the Moment: Using HUD's Consolidated Plan to Identify Affordable Housing Opportunities for Homeless People with Serious Mental Illnesses Oct 1999 An introduction to the federally mandated ConPlan: How it influences housing policies and federally funded housing activities in communities, and how homeless providers and th....  More
HUD icon Continuum of Care Planning and Implementation (Guide to) Jan 1999 This guide is intended for administrators and case managers designing and implementing Continuum of Care (CoC) planning processes. It is meant to facilitate the design and imp....  More
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Homeless Facts and Figures -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
HUD icon AHAR Webinar for Experienced Communities Presentation Slides Oct 2010 This presentation is intended for experienced grantees seeking information on changes in the 2010 AHAR reporting categories, as well as information on the AHAR Data submission....  More
Other Federal icon Rural Homelessness: Better Collaboration by HHS and HUD Could Improve Delivery of Services in Rural Areas Jul 2010 This report provides information about rural homelessness issues, based in significant part on work in rural areas within six selected states. Specifically, the report address....  More
Other Federal icon Runaway and Homeless Youth Grants: Improvements Needed in the Grant Award Process May 2010 This report examines (1) grant announcements and application requirements, (2) technical assistance for grant applicants, (3) how grant award decisions are made, and (4) notif....  More
View all Case Manager/Outreach Worker resources for topic "Homeless Facts and Figures" | Return to Top
Homelessness Prevention -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
HUD icon Strategies for Preventing Homelessness May 2005 This report describes the results of an exploratory study of six communities that have implemented effective and well-targeted community-wide homelessness prevention activitie....  More
Other Federal icon Rural Homelessness: Better Collaboration by HHS and HUD Could Improve Delivery of Services in Rural Areas Jul 2010 This report provides information about rural homelessness issues, based in significant part on work in rural areas within six selected states. Specifically, the report address....  More
HUD icon HPRP Area Median Income (AMI) Limits - Changes Between 2009 and 2010 Jun 2010 This table is intended for HPRP grantees seeking information on HPRP Area Median Income (AMI) limits. The table shows the change in the HPRP income limit (i.e., 50% AMI) for a....  More
View all Case Manager/Outreach Worker resources for topic "Homelessness Prevention" | Return to Top
Housing Operations -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
Other Federal icon FirstStep FirstStep is an interactive tool for case managers, outreach workers, and others working with people who are homeless. FirstStep provides information on assisting clients to a....  More
Non-Governmental Organization icon Between the Lines: A Question and Answer Guide on Legal Issues in Supportive Housing This guide is intended primarily for supportive-housing providers, but may also be useful for government agency staff, supportive housing advocates, and tenants seeking inform....  More
Non-Governmental Organization icon Critical Time Intervention: Preventing Homelessness in the Transition from Institution to Community Mar 2009 This fact sheet is intended for case managers and other housing services providers who are seeking general information on the Critical Time Intervention (CTI) model of homeles....  More
View all Case Manager/Outreach Worker resources for topic "Housing Operations" | Return to Top
Housing Project Development -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
Non-Governmental Organization icon Between the Lines: A Question and Answer Guide on Legal Issues in Supportive Housing This guide is intended primarily for supportive-housing providers, but may also be useful for government agency staff, supportive housing advocates, and tenants seeking inform....  More
HUD icon NIMBY Risk Assessment and Decision Tree Tool Mar 2010 This tool is intended for case managers, outreach workers, CoC administrators, and program directors seeking information on building community support and overcoming NIMBYism....  More
Non-Governmental Organization icon A Guide To Federal Housing and Community Development Programs for Small Towns and Rural Areas Jan 2003 A tool for rural communities to identify public resources that may be used to meet low-income housing needs. Section III is on Homeless Assistance Programs.  More
View all Case Manager/Outreach Worker resources for topic "Housing Project Development" | Return to Top
HUD Grant Administration -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
HUD icon HMIS.info HMIS.Info has been developed by HUD's National HMIS Technical Assistance Initiative as a central location for communities to obtain current information, publications, and HUD....  More
HUD icon AHAR Webinar for Experienced Communities Presentation Slides Oct 2010 This presentation is intended for experienced grantees seeking information on changes in the 2010 AHAR reporting categories, as well as information on the AHAR Data submission....  More
HUD icon HPRP Area Median Income (AMI) Limits - Changes Between 2009 and 2010 Jun 2010 This table is intended for HPRP grantees seeking information on HPRP Area Median Income (AMI) limits. The table shows the change in the HPRP income limit (i.e., 50% AMI) for a....  More
View all Case Manager/Outreach Worker resources for topic "HUD Grant Administration" | Return to Top
Organizational Capacity Building -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
HUD icon HOPWA Best Practices Training Series Jan 2009 The HOPWA best practices training series is an online forum covering a range of issues - from grant management, reporting and administration to supportive services and case m....  More
Peer-to-Peer icon An Influenza Pandemic Planning Guide for Homeless and Housing Service Providers Dec 2006 This planning guide is intended for homeless and housing service providers seeking information about preparing for an influenza pandemic. It includes an overview of pandemic i....  More
Non-Governmental Organization icon A Guide To Federal Housing and Community Development Programs for Small Towns and Rural Areas Jan 2003 A tool for rural communities to identify public resources that may be used to meet low-income housing needs. Section III is on Homeless Assistance Programs.  More
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Performance Measurement -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
HUD icon HMIS.info HMIS.Info has been developed by HUD's National HMIS Technical Assistance Initiative as a central location for communities to obtain current information, publications, and HUD....  More
HUD icon Final HMIS Data Standards - March 2010 Mar 2010 This Notice revises the Homeless Management Information Systems (HMIS) Data and Technical Standards Final Notice (69 FR 146, July 30, 2022). The Notice adds a new set of Progr....  More
Peer-to-Peer icon 2007-2008 Client Satisfaction Survey Dec 2008 The San Francisco Housing Opportunities Made Equal (HOME) created a Client Satisfaction Survey for clients to share their suggestions for improvement of the program and to rat....  More
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Program Design -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
Non-Governmental Organization icon From Locked Up to Locked Out: Creating and Implementing Post-release Housing for Ex-prisoners (2007 Update) Dec 2007 Intended as a training resource for community organizations, the book is a starting point for planning and improving post-release housing and related services to support the t....  More
Non-Governmental Organization icon Developing the "Support" in Supportive Housing Jun 2003 This manual is intended for supportive-housing providers seeking information on developing and maintaining support services for supportive-housing projects. It includes a hist....  More
HUD icon Supportive Housing Services and Case Management: Crisis and Conflict (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training supportive-housing staff in dealing with crisis and conflict situations. Part of the Supportive Housing Traini....  More
View all Case Manager/Outreach Worker resources for topic "Program Design" | Return to Top
Serving Chronically Homeless Persons -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
Non-Governmental Organization icon Critical Time Intervention: Preventing Homelessness in the Transition from Institution to Community Mar 2009 This fact sheet is intended for case managers and other housing services providers who are seeking general information on the Critical Time Intervention (CTI) model of homeles....  More
Other Federal icon Leadership to End Homelessness Audio Conference Series (The) Jan 2006 This audio conference series is intended for service providers seeking information on ending homelessness. The monthly series details strategies that states, local jurisdictio....  More
Non-Governmental Organization icon Solutions Through Alternative Remedies Mar 2004 This 20-page document highlights how different government and nonprofit organizations have approached ending homelessness in unique ways.  More
View all Case Manager/Outreach Worker resources for topic "Serving Chronically Homeless Persons" |
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Serving Homeless Families -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
Other Federal icon Stepping Stones to Recovery: A Case Manager's Manual for Assisting Adults who are Homeless with Social Security Disability Benefits (Student Guide) Jan 2005 This manual was developed by SAMHSA to help case managers and others assist adults who are homeless, especially those who have serious mental illnesses, apply for Social Secur....  More
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Serving Persons with HIV/AIDS -- for Case Manager/Outreach Worker
  Resource Title Date Completed Abstract
HUD icon HOPWA APR Training Modules Nov 2009 The HOPWA Annual Performance Report (APR) Training Modules provide grantees with a thorough review of every question in the HOPWA APR reports. The training is a PowerPoint pr....  More
HUD icon Stepping Stones to SSI and SSDI: Assisting Adults with HIV/AIDS with Social Security Disability Benefits Jun 2009 Stepping Stones to SSI and SSDI is a training curriculum for case managers assisting eligible adults who have HIV/AIDS to successfully apply for Social Security Administration....  More
HUD icon HOPWA Best Practices Training Series Jan 2009 The HOPWA best practices training series is an online forum covering a range of issues - from grant management, reporting and administration to supportive services and case m....  More
View all Case Manager/Outreach Worker resources for topic "Serving Persons with HIV/AIDS" | Return to Top

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