Skip Navigation
HUDHRE.info Print Friendly Banner
  • Font Size:
  • Switch to larger font size Smaller font size

Resources by Audience: Case Manager/Outreach Worker

Case managers work directly with homeless persons or persons at-risk of homelessness, serving a variety of individual client needs. Case managers are likely to seek easy-to-use resources and tools that can assist with everyday responsibilities, such as client intake and assessment, helping clients obtain mainstream benefits and services, and providing housing search assistance. Outreach workers also work closely with persons experiencing homelessness, though outreach workers are typically tasked with bringing persons living on the street into the service system. As a result, outreach workers are likely to seek practical, hands-on resources and tools on topics ranging from effective engagement and assessment techniques to serving persons with mental illness and substance abuse problems. In particular, identifying and serving people who are chronically homeless is often a priority for outreach workers.

Case Manager/Outreach Worker Resources for Topic "Housing Operations"

  Resource Title Date Completed Abstract
Other Federal icon FirstStep FirstStep is an interactive tool for case managers, outreach workers, and others working with people who are homeless. FirstStep provides information on assisting clients to a....  More
Non-Governmental Organization icon Between the Lines: A Question and Answer Guide on Legal Issues in Supportive Housing This guide is intended primarily for supportive-housing providers, but may also be useful for government agency staff, supportive housing advocates, and tenants seeking inform....  More
Non-Governmental Organization icon Critical Time Intervention: Preventing Homelessness in the Transition from Institution to Community Mar 2009 This fact sheet is intended for case managers and other housing services providers who are seeking general information on the Critical Time Intervention (CTI) model of homeles....  More
HUD icon HOPWA Best Practices Training Series Jan 2009 The HOPWA best practices training series is an online forum covering a range of issues - from grant management, reporting and administration to supportive services and case m....  More
Non-Governmental Organization icon Developing the "Support" in Supportive Housing Jun 2003 This manual is intended for supportive-housing providers seeking information on developing and maintaining support services for supportive-housing projects. It includes a hist....  More
HUD icon Supportive Housing Development and Management: Coordinating Property Management and Social Services in Supportive Housing (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for training supportive housing service providers about the relationship between property management and supportive services. It....  More
Return to Top
HUD icon Supportive Housing Services and Case Management: Case Management Services (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training supportive-housing service staff in clinical skills needed to help tenants with special needs. Part of the Sup....  More
HUD icon Supportive Housing Services and Case Management: Community Building in and Around Supportive Residences (Curriculum and Handouts) Jan 2003 This six-hour training is intended for those training supportive-housing staff in community-building. Part of the Supportive Housing Training Series, it includes strategies an....  More
HUD icon Supportive Housing Services and Case Management: Crisis and Conflict (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training supportive-housing staff in dealing with crisis and conflict situations. Part of the Supportive Housing Traini....  More
HUD icon Supportive Housing Services and Case Management: Developing the Program (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training administrative and supervisory level staff to to design a services program in a supportive-housing project. Pa....  More
HUD icon Supportive Housing Services and Case Management: Employment Services in Supportive Housing (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training Supportive Housing Program (SHP) service providers in developing employment and vocational programs for tenant....  More
HUD icon Supportive Housing Services and Case Management: Issues in the First Year (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training Supportive Housing Program (SHP) service providers in preparing for the first year of a supportive residence.....  More
Return to Top
HUD icon Supportive Housing Services and Case Management: Making the Transition to Permanent Housing (Curriculum and Handouts) Jan 2003 Supportive Housing Training Series. This curriculum is aimed at direct service staff and managers who are helping people with histories of homelessness transition into perman....  More
HUD icon Supportive Housing Services and Case Management: Services for People with Special Needs (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training supportive-housing staff to understand the spectrum of special needs tenants might have. Part of the Supportiv....  More
Non-Governmental Organization icon Pathways to Housing Dec 2002 "Pathways to Housing," a homeless service provider, was featured in PBS's Newshour on Dec 30 2002. This link provides a transcript of the segment as well as a video stream.  More
Non-Governmental Organization icon The Network: Health, Housing and Integrated Services Best Practices and Lessons Learned Aug 2000 This report summarizes the principles, policies, procedures and practices used by housing and service providers that have proven to be effective in serving health, housing and....  More
Non-Governmental Organization icon Landlord, Service Provider... And Employer: Hiring and PromotingTenants at Lakefront SRO Jan 2000 This report provides a close look at Lakefront SRO's program of in-house tenant employment, as a guide for other supportive housing programs that either hire their own tenants....  More
Non-Governmental Organization icon Providing Services in Supportive Housing Jan 2000 These three related guidebooks are for those interested in forming local consortia and developing supportive housing projects. Guidebook I discusses the formation and manageme....  More
Other Federal icon Benefits.gov: Your Benefits Connection Benefits.gov (formerly Govbenefits.gov) is a website developed by the Office of Management and Budget (OMB) in partnership with other Federal agencies that provides informatio....  More
Non-Governmental Organization icon Critical Time Intervention This website is intended for case managers and other housing services providers who are seeking information on the Critical Time Intervention (CTI) model of homelessness preve....  More
Return to Top

Please send us your questions and suggestions for improvement here.