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Resources by Audience: Case Manager/Outreach Worker

Case managers work directly with homeless persons or persons at-risk of homelessness, serving a variety of individual client needs. Case managers are likely to seek easy-to-use resources and tools that can assist with everyday responsibilities, such as client intake and assessment, helping clients obtain mainstream benefits and services, and providing housing search assistance. Outreach workers also work closely with persons experiencing homelessness, though outreach workers are typically tasked with bringing persons living on the street into the service system. As a result, outreach workers are likely to seek practical, hands-on resources and tools on topics ranging from effective engagement and assessment techniques to serving persons with mental illness and substance abuse problems. In particular, identifying and serving people who are chronically homeless is often a priority for outreach workers.

Case Manager/Outreach Worker Resources for Topic "Accessing Mainstream Services and Supports"

  Resource Title Date Completed Abstract
Other Federal icon FirstStep FirstStep is an interactive tool for case managers, outreach workers, and others working with people who are homeless. FirstStep provides information on assisting clients to a....  More
HUD icon Strategies for Improving Homeless People's Access to Mainstream Benefits and Services Mar 2010 This study examines how seven communities sought to improve homeless people's access to mainstream services following the shift away from funding services through the Supporti....  More
HUD icon Earned Income Disallowance (EID) Training Dec 2009 The Earned Income Disallowance, sometimes called Earned Income Disregard or EID, is a program that allows tenants who have been out of work to accept a job without having thei....  More
HUD icon Stepping Stones to SSI and SSDI: Assisting Adults with HIV/AIDS with Social Security Disability Benefits Jun 2009 Stepping Stones to SSI and SSDI is a training curriculum for case managers assisting eligible adults who have HIV/AIDS to successfully apply for Social Security Administration....  More
HUD icon HUD Employment Lecture 9: Employment Services for Homeless Ex-Offenders May 2009 Many people who are chronically homeless cycle between jails, shelters, and the street, and many people have difficulty finding or maintaining housing after their release from....  More
HUD icon HUD Employment Lecture 6: Homeless and Hiring - Employer Perspectives Dec 2008 This lecture explores employer perspectives regarding hiring and retaining employees who are homeless. In particular, employers' views on what to look for in employees and the....  More
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HUD icon HUD Employment Lecture 8: Employment Services for Homeless Veterans Dec 2008 While homeless veterans often have impressive skills, experience, and education, they also typically face significant barriers to employment. This lecture describes common iss....  More
HUD icon HUD Employment Lecture 3: Using an Integrated Services Approach to Engage Clients in Employment, Housing, and Treatment Jul 2008 This lecture discusses Integrated Services Teams and how they can serve people who are homeless by addressing employment, housing, and treatment needs. This lecture is intende....  More
HUD icon HUD Employment Lecture 4: Employment Programs in Action Jul 2008 This lecture is intended for outreach workers and case managers working in homeless programs and community rehabilitation programs. This lecture explores three programs that h....  More
HUD icon HUD Employment Lecture 5: Work Incentives Jul 2008 This lecture provides an introduction to work incentives. It describes the importance of considering them when helping people who are homeless seek work, and it offers suggest....  More
HUD icon HUD Employment Lecture 7: Employment Retention: Customization and Other Strategies Jul 2008 This lecture has been developed to help staff of homeless assistance and workforce development organizations who work with jobseekers who are homeless. The retention principle....  More
Non-Governmental Organization icon Toolkit for Connecting Supportive Housing Tenants to Employment Jul 2008 The purpose of this Toolkit is to provide access to tools, case studies, evaluations, sample documents, and other useful resources for connecting supportive housing tenants to....  More
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HUD icon HUD Employment Audio Lecture Series Jun 2008 This audio lecture series is designed to help CoCs, homeless assistance providers, and employment assistance agencies develop effective strategies and practices in addressing....  More
HUD icon HUD Employment Lecture 1: Integrating Vocational Assessment in Client Service Planning Jun 2008 This lecture is intended for outreach workers and case managers working in homeless programs and community rehabilitation programs. The vocational assessment principles and p....  More
HUD icon HUD Employment Lecture 2: Outreach and Employment Jun 2008 This lecture is intended for outreach workers and case managers working in homeless and community rehabilitation programs. This material is intended to provide outreach worker....  More
HUD icon Coordinating Community Plans May 2008 In recent years, driven by intersecting Federal, State, and private initiatives, the emphasis has shifted from managing homelessness to preventing and ending homelessness in c....  More
HUD icon Documenting Results Teleconference Apr 2008 The teleconference described employment practices that have been successful in helping homeless people obtain and retain jobs. The teleconference also examined factors that ha....  More
HUD icon Accessing Mainstream Employment and Income Support Programs Apr 2008 Mainstream programs-which are publicly funded programs that provide services, housing, and income supports to people who are poor whether they are homeless or not-have a vital....  More
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HUD icon Using Mainstream Services to End Homelessness Oct 2007 This toolkit highlights promising efforts by states, providers, and local governments to provide access to mainstream services for people who are homeless. The toolkit includ....  More
Other Federal icon Linking One-Stop Career Centers and Homeless Assistance & Housing Programs Apr 2007 This paper proposes that we can better link employment programs and services organized under the Workforce Investment Act and delivered through One-Stop Career Centers with th....  More
HUD icon Homeless Assistance Providers of Vets Programs Conference Call, May 18, 2022 May 2006 This conference call briefly reviewed 11 mainstream resources for homeless veteran client/consumers, discussed basic linkage protocols, and presented "real world" examples of....  More
Other Federal icon Stepping Stones to Recovery: A Case Manager's Manual for Assisting Adults who are Homeless with Social Security Disability Benefits (Student Guide) Jan 2005 This manual was developed by SAMHSA to help case managers and others assist adults who are homeless, especially those who have serious mental illnesses, apply for Social Secur....  More
Non-Governmental Organization icon The Basics of the Federal/State Medicaid Program Apr 2003 An introduction covering who is eligible for Medicaid, what services are covered, and who can receive Medicaid reimbursement for providing these services. This paper also cons....  More
HUD icon Supportive Housing Services and Case Management: Case Management Services (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training supportive-housing service staff in clinical skills needed to help tenants with special needs. Part of the Sup....  More
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HUD icon Supportive Housing Services and Case Management: Community Building in and Around Supportive Residences (Curriculum and Handouts) Jan 2003 This six-hour training is intended for those training supportive-housing staff in community-building. Part of the Supportive Housing Training Series, it includes strategies an....  More
HUD icon Supportive Housing Services and Case Management: Employment Services in Supportive Housing (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training Supportive Housing Program (SHP) service providers in developing employment and vocational programs for tenant....  More
HUD icon Supportive Housing Services and Case Management: Issues in the First Year (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training Supportive Housing Program (SHP) service providers in preparing for the first year of a supportive residence.....  More
HUD icon Supportive Housing Services and Case Management: Services for People with Special Needs (Curriculum and Handouts) Jan 2003 This six-hour training curriculum is intended for those training supportive-housing staff to understand the spectrum of special needs tenants might have. Part of the Supportiv....  More
Other Federal icon Work as a Priority: A Resource for Employing People Who Have Serious Mental Illnesses and Who Are Homeless Jan 2003 This guidebook is intended for service providers and policymakers seeking information on increasing employment among homeless people with serious mental illnesses. It aims to....  More
Non-Governmental Organization icon Hard to Reach: Rural Homelessness and Health Care Jan 2002 This document published by the National Healthcare for the Homeless Council examines the health care problems and access challenges facing the rural homeless.  More
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Non-Governmental Organization icon Vocationalizing the Homefront: Promising Practices in Place-Based Employment Mar 2001 The 21 place-based employment programs featured in this report represent some of the most comprehensive and innovative approaches to employing persons who are homeless, former....  More
Non-Governmental Organization icon The Network: Health, Housing and Integrated Services Best Practices and Lessons Learned Aug 2000 This report summarizes the principles, policies, procedures and practices used by housing and service providers that have proven to be effective in serving health, housing and....  More
Non-Governmental Organization icon Keeping the Door Open to People with Drug Problems - Volumes I, II, and III Jan 2000 This three-part guide is intended for employment program managers and staff seeking tips on serving people with drug problems. Volume I, targeted at managers, discusses system....  More
Non-Governmental Organization icon Landlord, Service Provider... And Employer: Hiring and PromotingTenants at Lakefront SRO Jan 2000 This report provides a close look at Lakefront SRO's program of in-house tenant employment, as a guide for other supportive housing programs that either hire their own tenants....  More
Non-Governmental Organization icon The Next Wave: Employing People with Multiple Barriers to Work: Policy Lessons from the Next Step: Job Initiative Jan 2000 The Next Step: Jobs initiative tested the premise that a range of employment services targeted to supportive housing tenants can help them access employment.  More
Other Federal icon Employment and Training for America's Homeless: Best Practices Guide Jan 1997 This Best Practices Guide (BPG) is a "how-to" guide for employment and training agencies on tailoring their service delivery systems to be more effective in training, placing,....  More
Other Federal icon Benefits.gov: Your Benefits Connection Benefits.gov (formerly Govbenefits.gov) is a website developed by the Office of Management and Budget (OMB) in partnership with other Federal agencies that provides informatio....  More
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