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Frequently Asked Questions (FAQs): 2010 e-snaps CoC Application

Find answers to commonly asked questions about:

  • HUD homeless assistance programs and policies, including questions regarding the most recent (2009) CoC NOFA application. (Note: If your grant award is from a previous year, please refer to NOFA FAQs from Previous Grant Years to find the NOFA FAQs that correspond to that grant award.);
  • HOPWA Short-term Rent, Mortgage, and Utility Assistance (STRMU) Payments; and
  • Homelessness Prevention and Rapid Re-Housing Program (HPRP);

For information regarding the HRE, visit About the HRE. For HPRP questions not addressed in this section, please visit the HPRP Virtual Help Desk.

If you have a question on a topic other than HPRP that is not addressed in this section, please visit the Contact Us page to obtain contact information for your local HUD Field Office.

You may search the FAQs by program/system, topic, keyword, and date, or browse the FAQs by program/system.


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2010 e-snaps CoC Application

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Topic: General Technical – Getting started
Date Program/System Question Answer
 11/8/10 2010 e-snaps CoC Application  Once I have registered in the Central Contractor Registration (CCR) system, do I have to do anything else regarding the CCR? 

All Exhibit 2 applicants must have a Data Universal Numbering System (DUNS) number and an active registration in the Central Contractor Registration (CCR) system. HUD will not award funds to an entity that does not have an active registration in the CCR. For more inform ...

 9/21/10 2010 e-snaps CoC Application  Are the e-snaps usernames and passwords for FY2010 the same as FY2009?  

Yes. The HUD HRE Virtual Help Desk is available to assist with log-in problems. Contact the Help Desk at http://www.hudhre.info/helpdesk.

 9/21/10 2010 e-snaps CoC Application  How does an Applicant organization replace an organization's Authorized Representative for e-snaps?  

You need to officially request that HUD change your Applicant organization’s Authorized Representative so that e-snaps will recognize who you are when you login. Detailed instructions on how to have these changes reflected in e-snaps is available in "Getting S ...

 9/21/10 2010 e-snaps CoC Application  How do I access e-snaps

e-snaps is accessible via the Internet at http://www.hud.gov/esnaps.

 9/21/10 2010 e-snaps CoC Application  How do we find out what our NAICS code or SIC codes are? How do we get one? 

The North American Industry Classification System or NAICS code that best describes the homeless assistance industry is NAICS code 624229, other Community Housing Services. The Standard Industrial Classification (SIC) code is SIC 8322, individual and family social service ...

 9/21/10 2010 e-snaps CoC Application  How do we find out what our DUNS is? How do we get one? 

All applicants that plan to submit an Exhibit 2 application in e-snaps will need to obtain a Data Universal Numbering System (DUNS) Number. A DUNS Number is assigned by the company Dun and Bradstreet. If your organization does not already have a DUNS Number, please visit ...

 9/21/10 2010 e-snaps CoC Application  How do I join the Homeless Assistance Program listserv? 

To join the Homeless Assistance Program Listserv, refer to the following link: http://hudhre.info/index.cfm?do=viewJoin

 9/21/10 2010 e-snaps CoC Application  Who needs to register with CCR? 

Registration with Central Contractor Registry (CCR) applies only to applicants that intend to submit an Exhibit 2 application in e-snaps. If your organization is not a legally recognized entity or is not the actual applicant for a homeless assistance grant, then your orga ...

 9/21/10 2010 e-snaps CoC Application  Do I need a DUNS number to complete my application? 

Yes. All applicants that plan to submit an Exhibit 2 application in e-snaps will need to obtain a Data Universal Numbering System (DUNS) Number. A DUNS Number is assigned by the company Dun and Bradstreet. If your organization does not already have a DUNS Number, please v ...

 9/21/10 2010 e-snaps CoC Application  How does the applicant's Authorized Representative need to update their contact information. 

The contact information can be updated via the SF-424. The Authorized Representative is indicated on the following screens in the SF424, so all must be updated: 'Applicant', 'Declaration', 'Applicant Contact List' and 'Applicant Certification'. Note that updating contact ...

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Topic: General Technical – Updating/creating user profile
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  Is the email address the User ID or do you select a User ID? 

No, the User ID is not the email address of the user, but a unique identifier chosen by the user when that user creates his or her user profile. To create a user profile in e-snaps, after navigating to the e-snaps log-in page, select "Create Profile" on ...

 9/21/10 2010 e-snaps CoC Application  How do I add users (who will assist with completeing Exhibit 2(s)) to my e-snaps account? 

An existing user may add new users by referring to the following steps:

1. The new user you would like to add must create an e-snaps profile at: http://www.hud.gov/esnaps and must send you their username and email address (used to create their e-snaps profile).

 9/21/10 2010 e-snaps CoC Application  I would like to be added as an "additional user" to multiple e-snaps Exhibit 1 accounts. To do so, do I need to create multiple unique profiles? 

Yes. A separate profile including a unique username, password, and email address must be created for each e-snaps account that you would like to be associated with. (Please note: You may not use the same email address twice.) First, create your unique profiles. Next, send ...

 9/21/10 2010 e-snaps CoC Application  How do I add users (who will assist with Exhibit 1) to my e-snaps account? 

An existing user may add new users by referring to the following steps:

1. The new users you would like to add must create an e-snaps profile at: http://www.hud.gov/esnaps and must send you their username and email address (used to create their e-snaps profile). < ...

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Topic: General Technical – Adding users/registrants
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  How do I add users (who will assist with completeing Exhibit 2(s)) to my e-snaps account? 

An existing user may add new users by referring to the following steps:

1. The new user you would like to add must create an e-snaps profile at: http://www.hud.gov/esnaps and must send you their username and email address (used to create their e-snaps profile).

 9/21/10 2010 e-snaps CoC Application  I would like to be added as an "additional user" to multiple e-snaps Exhibit 1 accounts. To do so, do I need to create multiple unique profiles? 

Yes. A separate profile including a unique username, password, and email address must be created for each e-snaps account that you would like to be associated with. (Please note: You may not use the same email address twice.) First, create your unique profiles. Next, send ...

 9/21/10 2010 e-snaps CoC Application  How do I add users (who will assist with Exhibit 1) to my e-snaps account? 

An existing user may add new users by referring to the following steps:

1. The new users you would like to add must create an e-snaps profile at: http://www.hud.gov/esnaps and must send you their username and email address (used to create their e-snaps profile). < ...

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Topic: General Technical – Locked out
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  I am locked out of e-snaps. What do I do? 

If you find yourself locked out of e-snaps, don't panic. You may submit an online help desk request form by going to the e-snaps training page on the HRE at http://www.hudhre.info/helpdesk. Please note, however, that it is very easy for users to get locked out of < ...

 9/21/10 2010 e-snaps CoC Application  I just created a user profile to access e-snaps and tried to log-in and the system reported that I am "locked out." What should I do? 

After you create a profile and select the "Save" button, you are automatically logged-in to e-snaps (you will notice your left menu bar has changed). Trying to log-in (in a different window) after you are already logged in (in the original window) may be disrupt ...

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Topic: General Technical – Re-set password
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  I have forgotten my password. What do I do? 

If you happen to forget your password, select "forgot password" on the e-snaps home page at http://www.hud.gov/esnaps, and follow the directions provided. If this doesn't work, submit an online help desk request form by going to the e-snaps training page ...

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Topic: General Technical – Attaching documents in e-snaps
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  How do I attach documents in e-snaps

To attach any document in e-snaps, you must upload electronic versions saved on your computer. In some instances, you may have to scan and save documents to your computer and then attach them in e-snaps.

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Topic: General Technical – Exporting to .pdf/print
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  I selected "Print to PDF" on the submissions summary form and now it looks like my browser closed out of the system? 

In your internet browser window, select the "Back" button at the top of the screen. This should return you to the application screen where you can finish reviewing and submitting your information. Please note: this should be the ONLY time in the e-snaps s ...

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Topic: General Technical – Other technical problems
Date Program/System Question Answer
 10/28/10 2010 e-snaps CoC Application  Can I delete a "Project" created in e-snaps in error? 

You cannot delete a project once it is created in e-snaps. However, you can rename it. To rename a project:

1. Log in

2. Select Projects in the left menu bar

3. Select the “View” button (magnifying glass) next to the project you want to rename

...

 9/21/10 2010 e-snaps CoC Application  The system is running slow. 

Please notify HUD by submitting an online help desk request form by going to the e-snaps training site at: http://hudhre.info/helpdesk.

 9/21/10 2010 e-snaps CoC Application  The information that I entered was not saved. 

To ensure that all information you have entered into e-snaps is saved, you should always select "Save" or "Save and Next" (if you want to move to the next screen) on the e-snaps screen you are working on before moving between screens. You ...

 9/21/10 2010 e-snaps CoC Application  Can I delete an "Applicant" created in e-snaps in error? 

No. Applicants created in error cannot be deleted; however the "Applicant Name" can be edited from the "Applicants" list or you can create a new "Applicant" (by selecting the add icon and completing the necessary fields). If you create an &qu; ...

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Topic: SF-424 – Creating SF-424 – new applicants
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  Can an agency that has different authorized representatives and Tax ID numbers but the same DUNS number create multiple SF-424s? 

An applicant that has one DUNS number but multiple authorized representatives and projects in different Continuums of Care (CoCs) can create more than one SF-424 by using the add icon. For additional instructions, refer to the SF-424 training document available online at: ...

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Topic: SF-424 – Updating SF-424 - returning applicants
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  How does an Applicant organization replace an organization's Authorized Representative for e-snaps?  

You need to officially request that HUD change your Applicant organization’s Authorized Representative so that e-snaps will recognize who you are when you login. Detailed instructions on how to have these changes reflected in e-snaps is available in "Getting S ...

 9/21/10 2010 e-snaps CoC Application  How does the applicant's Authorized Representative need to update their contact information. 

The contact information can be updated via the SF-424. The Authorized Representative is indicated on the following screens in the SF424, so all must be updated: 'Applicant', 'Declaration', 'Applicant Contact List' and 'Applicant Certification'. Note that updating contact ...

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Topic: SF-424 – Completing/editing SF-424
Date Program/System Question Answer
 11/17/10 2010 e-snaps CoC Application  In the SF-424, on the “Compliance” screen, for question 19 related to Executive Order 12372, what date should the agency enter for “a” if the agency has not submitted an SF-424.  

In response to the question, "Is Application Subject to Review by State Under Executive Order 12372 Process?" applicants should contact the State Single Point of Contact (SPOC) for Federal Executive Order 12372 to determine whether the application is subject to ...

 11/8/10 2010 e-snaps CoC Application  I have edited and saved the changes to my SF-424, but the dates are not changing on the Submission Summary page. Are my changes not being saved?  

Many of the dates on the Submission Summary screen in the SF-424 do not change, even when the screen has been updated. It is recording the date on which the requirement was first met last year. The updated information, however, is being saved.

To verify that your ...

 9/21/10 2010 e-snaps CoC Application  I cannot update my SF-424. The system is showing an alert that reads 'This e.form has been marked as complete.' 

This message is appearing because the SF-424 is currently set as read-only. To change the status of the SF-424, the user must log-in to e-snaps, open the SF-424, go to the 'Submission Summary' page, and click the 'Edit' button. The 'Edit' button is located at the bottom o ...

 9/21/10 2010 e-snaps CoC Application  The applicant changed its legal name since the last Exhibit 2 submission in e-snaps and now has a new EIN and DUNS number. How can the applicant update its SF-424? 

Assuming the applicant has completed the necessary legal steps to change its organization name, EIN, and DUNS number, the applicant's authorized representative may update the SF-424 with the new information. Refer to the following steps to edit the SF-424:

< ...
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Topic: SF-424 – DUNS number
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  How do we find out what our DUNS is? How do we get one? 

All applicants that plan to submit an Exhibit 2 application in e-snaps will need to obtain a Data Universal Numbering System (DUNS) Number. A DUNS Number is assigned by the company Dun and Bradstreet. If your organization does not already have a DUNS Number, please visit ...

 9/21/10 2010 e-snaps CoC Application  Do I need a DUNS number to complete my application? 

Yes. All applicants that plan to submit an Exhibit 2 application in e-snaps will need to obtain a Data Universal Numbering System (DUNS) Number. A DUNS Number is assigned by the company Dun and Bradstreet. If your organization does not already have a DUNS Number, please v ...

 9/21/10 2010 e-snaps CoC Application  Can an agency that has different authorized representatives and Tax ID numbers but the same DUNS number create multiple SF-424s? 

An applicant that has one DUNS number but multiple authorized representatives and projects in different Continuums of Care (CoCs) can create more than one SF-424 by using the add icon. For additional instructions, refer to the SF-424 training document available online at: ...

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Topic: SF-424 – Certifications and attachments
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  How do I attach documents in e-snaps

To attach any document in e-snaps, you must upload electronic versions saved on your computer. In some instances, you may have to scan and save documents to your computer and then attach them in e-snaps.

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Topic: Exhibit 2 – Project participants
Date Program/System Question Answer
 11/15/10 2010 e-snaps CoC Application  Does the revised definition of chronically homeless to include families apply to old projects that are currently serving the target audience and receiving new clients? 

In 2010, the definition of Chronically Homeless Person has been expanded to include families with at least one adult member who has a disabling condition. The family must meet all other standards for chronic homelessness in Section 4.d of the CoC NOFA.

An existing p ...

 11/8/10 2010 e-snaps CoC Application  Do the changes in the definition of “chronically homeless” require me to now serve both individuals and families?  

In FY 2010 the definition of the chronically homeless has been expanded to include families, which means that chronically homeless persons are no longer required to be unaccompanied. Chronically homeless families must include at least one disabled adult and meet all the ...

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Topic: Exhibit 2 - Educational Services
Date Program/System Question Answer
 11/8/10 2010 e-snaps CoC Application  On the ‘Supportive Services for Participants’ screen, how should applicants answer the two new questions addressing the project’s compliance with educational laws, which includes a requirement to designate staff to facilitate the delivery of mainstream educational services?  

These questions must be addressed for all projects providing housing or supportive services using McKinney-Vento funds.

To clarify these education assurance questions, HUD provides the following guidance. For both education assurance questions:

An answer of ‘ ...

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Topic: Exhibit 1 – HMIS usage and coverage
Date Program/System Question Answer
 9/21/10 2010 e-snaps CoC Application  Where can a CoC find resources related to HMIS? 

CoCs may find general information related to the Homeless Management Information System (HMIS) at www.hmis.info and www.hudhre.info. For information specifically related to completing the HMIS sections of the Exhibit 1 application, review the Exhibit 1 Detailed Instructio ...

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