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HUD HRE Virtual Help Desk

Welcome to the HUD HRE Virtual Help Desk. If you have a question regarding HPRP, e-snaps, or CoC NOFA and Programs, please complete the form shown below. Be sure to complete all of the fields under both Your Details and Question Details, and click the Submit button. If you need help in completing this form, visit our Help document (PDF).

Once you complete the fields below, you will receive a message which will include a Confirmation Key. The system will also automatically generate an email to you with the same information. Please retain this email for your records and keep your Confirmation Key accessible! It will enable you to re-open your question to and ask a follow-up question, add additional details, and track the subsequent response.

Note: You must select the "Program/System" option first before entering information in the remainder of the form. If you select the "Program/System" option after entering text, the form will reset and you may lose what you entered.