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e-snaps Training and Resources

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Training and Frequently Asked Questions

The resources on this page help answer questions that CoCs and project applicants may have had regarding the 2010 CoC competition and the e-snaps system. Prior to submitting a question to the Virtual Help Desk, please review applicable training modules, frequently asked questions (FAQs), and the listserv archive– as many common issues have been addressed within these resources. (Note that since the 2010 CoC competition has closed, questions submitted through the help desk will not be responded to immediately.)

Online training FAQs

Frequently Asked Questions

Review the following HUD issued Q&A Document:

Archived Homeless Assistance Program Listserv Announcements

Review HUD issued listserv messages related to the 2010 CoC competition:

* Remember to sign-up for HUD's Homeless Assistance Program Listserv.

HUD HRE Virtual Helpdesk

Do you have a question (not addressed by available FAQs) regarding e-snaps? To submit a new question to the HUD HRE Virtual Helpdesk, please click on the button below and follow the instructions.

Do you want to track a question that was previously submitted, provide clarification to your question, or ask a follow-up question? Enter your confirmation key in the field below and select the "Go" button. (You should have received the confirmation key in the confirmation e-mail right after you submitted the question). This will enable both you and the Virtual Help Desk staff to access your original question and answer.